Resume

Personal Skills

• Hands-on learner
• Mother Hen of the team
• Loves challenges
• Out of the box thinker

IT Skills

• Operating systems

  • Windows XP to 11 (Use and administration)
  • Windows Server 2003 to 2019 (Use and administration)
  • Mac OS (Desktop - Advanced use)
  • Linux - preferred distros are Arch or Red Hat based, but I can wing Debian just as well.
  • Cisco iOS - managed switch - basic use and understanding

• Specific Software packages (Unless otherwise noted, skills include use and administration.)

  • Blackberry Exchange
  • Exchange Server 2003, 2010, Online
  • Active Directory (Func. Level from 2003 to current)
  • DFS/DNS/DHCP
  • VMware vSphere and Horizon
  • Cisco Unified Communications Manager
  • Version Control : Git
  • Ticketing systems : TOPdesk, ServiceNow, Jira and automation with them

• Scripting/Programming

  • HTML/CSS/SCSS : Currently doing a refresher
  • Lua
  • PowerShell
  • Bash
  • Ruby (on Rails)

• Other notable skills

  • Proficient in using Markdown, LaTeX to generate documentation
  • Adobe Photoshop, Illustrator, LightRoom : Decent with all three
  • InkScape, DarkTable, Affinity Design and Affinity Photo

Languages

• Dutch : Native speaker
• English : Excellent
• French : Good
• German : Notes

Past Projects

• Implementation of monitoring fully customized
• Puppetizing a mixed Windows and Linux estate
• Major migration Insurance Platform @ Amlin
• Migration Windows XP to Windows 7 (400+ users) and then to Windows 10 including GPO, DFS and roaming profiles
• Migration Windows Server 2003 to Windows Server 2016
• Deployment of Ubuntu on company laptops; this involved customizing the ISO and creating an automated install for 6 types on 2 keyboard layouts in one ISO.
• Inclusion of new company branches into current infrastructure

Experience

• May 2021 - present: Systems and Network Engineer, Lineas NV Brussels

  • Implement Terraform, Ansible to automate provisioning and configuring
  • Migrate from ITRP to Jira Service Desk; with various sync options including automated user account creation.
  • Automated workflows and processes; ranging from deployments to user management.
  • Maintained, improved and reshaped the service desk tooling
  • Onboard Linux servers into the patch management process
  • Update documentation across the various estates
  • Transition team and company towards DevOps way of thinking and working

• Apr 2018 — May 2021: DevOps Engineer MS Amlin

  • Use of Puppet, Foreman and Rundeck for automation
  • Monitoring applications and estate with icinga and elastic stack
  • Creation of interactive dashboards for monitoring in Grafana
  • Automation of deployments and patching cycles via powershell for several applications
  • Use of Jira as ticketing system, built working workflow between Jira, Confluence and Service Now

• Apr 2017 - Apr 2018: Senior Technology Specialist, MS Amlin Brussels

  • Discover SPOFs across various AD domains, report on those and work out a mitigation plan
  • Document in-place procedures for hand off to outsourcing partner
  • Train outsourcing partner in infrastructure estate

• May 2013 — Apr 2017: System Administrator, MS Amlin Brussels

  • Implemented, developed and tested automated OS patching of 100+ servers and 400+ desktops
  • Responsible for day-to-day management of 3 Active Directory domains, including virtual and physical servers
  • Responsible for complying with JSOX IT Security requirements; created and implemented automated verification methods
  • Made recommendations regarding information technology infrastructure overhauls
  • Maintained a flexible schedule and responded to after-hours and weekend emergencies
  • Implemented corrective plans of action for network performance issues including availability, utilization, and latency

• Dec 2010 — May 2013: Service Desk Technician, MS Amlin Brussels

  • Created support documentation that empowered and enabled the user community to extend skills, leverage system features and find resolutions to questions without intervention from the support team
  • Configured hardware, devices and software to set up work stations for employees
  • Managed malware and other threats on consumer systems
  • Specialized in translating technical terms in clear language to a-technical individuals to promote cooperation

• Mar 2009 — Jul 2010: Technical Support Consumer Products - Panda Antivirus Mechelen

  • Prepared a variety of different written communications, reports and documents to ensure smooth operations
  • Manual removal of various threats on consumer machines
  • Pre-sales contact for resellers

• Oct 2008 — Feb 2009: Technical Service Officer, Schedom - Dommel Landen

  • Succeeded in clearing a 7000+ ticket backlog
  • Technical Support for ADSL1 and ADSL2+ with/without VoIP
  • Create documentation for clients and co-workers
  • Administer domain name services (reseller)
  • Base support for webhosting (Linux and Windows) and domain names

• 2005 - 2007 : ComputingHost, voluntary administrator on forums

  • Ensure smooth operation of forum (Invision Power Board)
  • Ensure provided content was en par and not plagiarized
  • Assign hosting packages based on provided content
  • Resolving disputes
  • Contributed tutorials on Photoshop, Illustrator, PHP, Linux